Service Disruption on cPanel Hosting Servers (iix1208 & iix1209)

Incident Report for IDCloudHost

Resolved

Impacted Services:
- Hosting Server: iix1208.idcloudhost.com
- Hosting Server: iix1209.idcloudhost.com
- Website Access, cPanel, Webmail, and Database

Update Details:
Our technical team identified a hardware failure affecting the servers. The necessary hardware replacement has been successfully completed.

The servers are now fully operational, and all associated services (Web, Database, Mail) have returned to normal. Our engineers will continue to closely monitor system stability and performance.

If you are still experiencing any issues, please clear your browser cache or reach out to our support team via support ticket or live chat. Thank you for your patience and understanding.
Posted Oct 28, 2026 - 12:05 WIB

Investigating

Affected Services:
- Shared Hosting Server: iix1208.idcloudhost.com
- Shared Hosting Server: iix1209.idcloudhost.com
- Associated Services: Websites, cPanel, Webmail, MySQL

Description:
We are currently investigating an accessibility issue affecting our cPanel hosting servers iix1208 and iix1209. Our technical team is actively troubleshooting the root cause to restore full service as quickly as possible.

Clients hosted on these servers may experience temporary downtime across website and email services.

We sincerely apologize for the inconvenience and will post regular updates here as progress is made.
Posted Oct 28, 2026 - 11:44 WIB